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Vedere

Returns and Exchanges

Return / Exchange Policy

To initiate a return or exchange, please contact support@shopvedere.com and provide your order number, the reason for return, and photos of the item you want to return. We will guide you through the return process step by step. All returns are subject to evaluation by Vedere.

Please Note

For safety and hygiene reasons, Vedere currently does not offer free return and exchange services for reasons other than product quality issues. We will charge a restocking fee of 10% - 20% for non-product quality-related returns.

Imposed Fee for Return Criteria

To ensure swift and hassle-free shipping, minimize unforeseen expenses, and responsibly evaluate and recycle returned items, we may need to apply a return fee. This fee includes return shipping fee and restocking fee, and its amount may vary based on the order status and condition of the returned item(s).

  Status of the order/item(s) Restocking Fee Rate Return Shipping Fee
Package(s) canceled in transit 10% of the total original order(s) value. Determined by logistics service provider and the transportation distance.
Package(s) that have not been opened and possess fully intact, undamaged original packaging and accessories. 10% of the total original order(s) value. Determined by logistics service provider and the transportation distance.
The package(s) have been opened, the product(s) have been used, and all the contents of the box are undamaged. 20% of the total original order(s) value. Determined by logistics service provider and the transportation distance.






Order Cancellation Policy

Order cancellation is only applicable to products that have not yet been shipped.

For order cancellations due to personal reasons (regardless of the order time), a fee of 5% of the total original order value will be charged.
If the order has already been shipped, it will be handled according to the return policy.

Defect Products Policy

Vedere's products undergo thorough inspection before reaching our customers to ensure the highest quality. However, there may still be instances where products are damaged during transportation or other unforeseen circumstances. If you receive a damaged product, please refrain from using it and promptly take a photo for evidence. Send the photo to our customer service representatives, who will promptly arrange for a replacement shipment. Additionally, kindly return the damaged product to aid us in identifying and rectifying the issue to prevent any recurrence.

 

Requirements for Return & Exchange

In accordance with our guarantee policy, when you initiate a return or exchange process successfully by contacting Vedere, please ensure that you meet the following conditions:

  1. All items must be returned in their original selling condition, without having been worn, washed, or altered, and all labels must remain attached.
  2. All items must be returned with their original packaging, and all items must be included in a single package.
  3. We can only accept returns/exchanges from the country or region to which the order was originally shipped. For instance, orders delivered to the United States must be returned from the United States.
  4. Customized items cannot be returned. If the product shows signs of wear or alterations compared to its original condition, we reserve the right not to accept any return or exchange.
  5. No refunds or exchanges on freebies.

Please note that these guidelines apply to all return and exchange processes except for those related to defective products.

 


Non-Acceptable Return Conditions

  1. Any product not purchased from shopvedere.com.
  2. If the original product, accessories, manuals, cables, and all other items originally included with the product are lost or damaged.
  3. Products displaying physical damage or clear signs of user misuse.
  4. Products with stains (scratches, food or oil stains, etc.).
  5. The order exceeds 60 days from the date of purchase.

 


    About The Return Process

    • Step 1: Please contact our customer service team support@shopvedere.com) to initiate the return process with the following information: Order number, proof of purchase, video, or photos of the faulty product.
    • Step 2： Our customer service team will review the information you provide within 48 hours. If it is confirmed to comply with our return and exchange policy, we will provide you with the return address. 
    • Step 3: Insert the receipt along with the items back into the original packaging.
    • Step 4: Contact the courier yourself and hand over the package to the courier for delivery.
    • Step 5: Send the order tracking number from the logistics delivery back to our email (support@shopvedere.com).

    Refund Time

    If a return is successfully initiated, and the product is returned successfully, your refund will be credited to the original payment method. In the case of returns, shopcanela.store will not refund shipping costs.

    Once your package reaches us, please allow 7-14 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued, and you will receive a confirmation email.

    We’re available to support you via Email: support@shopvedere.com
    We strive to respond to your questions within ：24 hours